In an ever-changing, technology-focused society, and with a growing membership, we strive to provide exceptional service to our members while safeguarding their assets and information.
Wailuku Federal Credit Union is committed to safeguarding your personal information. Our online banking uses several different layers of security to ensure your information is protected. All information within our online banking uses the Secure Socket Layer (SSL) protocol to ensure that your connection and any information transmitted is protected. All information transferred through online banking has 128-bit encryption to make your information unreadable as it passes over the Internet. You will also see the use of Extended Validation SSL Certificates, where the browser bar turns green and displays the name of the organization that owns the website to ensure you are on the site you intended.
As fraud cases are on the rise, it is also important that you take your own measures to ensure your information remains protected. Here are some tips on how to stay safe when conducting business online:
Identity theft happens when someone steals your personal information and uses it without your permission. It is a serious crime that can wreak havoc with your finances, credit history, and reputation – and it can take time, money, and patience to resolve.
Here are some tips on how to protect your personal information:
For more information about identity theft, and additional tips on how to protect your information, visit the Federal Trade Commission.
Debit Card Fraud takes place every day in a variety of ways. You can’t always prevent it from happening, but you can create some obstacles that make it tougher for someone to get hold of your cards and card numbers. Incorporating a few practices into your daily routine can help keep your cards and account numbers safe. For example, keep a record of your account numbers, their expiration dates, and the phone number to report fraud for each company in a secure place.
Here are some other helpful fraud protection practices:
Wailuku Federal Credit Union is committed to providing you with the most advanced fraud protection solutions available. In keeping with this commitment, we have implemented a tool which allows us to restrict debit card use in countries identified as having a high volume of fraudulent activity.
View a list of blocked countries.
Wailuku Federal Credit Union will never contact its members to request their security logon credentials, such as the combination of your username and password. If you receive such a request, do not respond to it. Please call us immediately at 808-244-7981 or email us at firstname.lastname@example.org to report any activity of this nature.
Wailuku Federal Credit Union will only contact its members regarding online banking activity on an unsolicited basis for the following reasons:
If you receive unsolicited contact from a Wailuku Federal Credit Union staff member for any reason not stated above, your identity will be confirmed through a series of security questions. In addition, you will always have the option of hanging up and calling our offices to confirm the validity of our request. Remember, we will NEVER ask for your logon security credentials.
You are protected in a variety of ways when you engage in online and mobile banking; however, it is important to contact Wailuku Federal Credit Union in the event that your online access has been compromised. Please report any unauthorized or unexpected transactions immediately.
Disclaimer: Links to other websites found here are provided to assist in locating information. WFCU does not provide, and is not responsible for, the product, service, or overall website content available at a third-party site. WFCU neither endorses the information, content, presentation, or accuracy nor makes any warranty, express or implied, regarding any external site. WFCU’s privacy policies do not apply to linked websites. You should consult the privacy disclosures on any linked site for further information.
-Lance B.I recently applied for a mortgage loan at Wailuku Federal Credit Union. The employees there were very helpful and knowledgeable and answered all of my questions. Without their help I would not have been able to purchase my home. I highly recommend seeing them for your financing needs.